Faqs
About the Service
What exactly is included in Access Portugal’s property management service?
Our service covers all the key aspects of short-term accommodation management, including:
- Preparation and organisation of the property
- Cleaning, laundry and preventive maintenance
- Weekly inspections of the property (even when it is unoccupied)
- Personalised welcome for guests and 24/7 support
- Coordination of check-in and check-out
- Creation and management of listings on platforms such as Airbnb, Booking, Vrbo, and others
- Professional photography and marketing
- Administrative and financial management, including monthly receipts and reports
- Legal compliance, including reporting guests to the SEF and managing the tourist tax
Do they handle the entire short-term accommodation process?
Yes, we manage the entire process from start to finish.
Do you only offer short-term accommodation, or do you also offer long-term rentals?
We also offer long-term rental management, depending on the owner’s preferences.
In which parts of the Algarve do you operate?
We currently operate between Albufeira and Lagos.
Is it possible to book only specific services (for example, cleaning or booking management)?
Yes, we are available to discuss bespoke service solutions tailored to your needs.
Profitability and Costs
How is a property’s return on investment calculated?
Profitability depends on a number of factors, including location, property type, amenities and seasonality.
How much can I earn from my property in the Algarve?
Every property is different. We recommend that you contact us for a personalised quote based on your property.
What are the costs associated with your service?
We offer a transparent pricing structure with no hidden fees.
Do they charge a fixed fee or work on commission?
We work on a commission basis of 25% plus VAT, with no hidden fees
How does your dynamic pricing strategy work?
We continuously monitor our competitors’ prices and adjust our rates based on seasonality, local events and market demand, in order to maximise revenue.
Management and Transparency
How can I monitor the performance of my property?
We provide clear, well-structured reports so that you always know how your property is performing.
How often do you provide reports?
We provide monthly reports.
How are payments made to landlords?
Payments are made by bank transfer.
Do they provide full transparency regarding bookings and revenue?
Yes, complete transparency is one of our core principles.
Operations and Processes
What happens after I hand over my property to Access Portugal?
Once you’ve entrusted your property to us, our team takes care of every detail, allowing you to enjoy complete peace of mind
Who handles communication with guests?
All communication with guests is handled by our Property Manager and the support team.
How do check-ins and check-outs work?
Check-ins and check-outs are handled in person or via secure key safe/dropbox systems.
Do they provide support to guests during their stay?
Yes, we provide support to guests 24/7 throughout their stay.
Cleaning, Maintenance and Safety
How do the cleaning and laundry services work?
All cleaning and laundry services are provided by our professional team.
Is property maintenance included?
Yes, regular maintenance and upkeep of the property are included in our service.
What happens if guests cause damage?
Guests are liable for any damage caused during their stay.
Do you work with in-house teams or external partners?
We mainly work with our in-house team, but we can call on trusted external partners whenever necessary.
Optimisation and Marketing
On which platforms are the properties advertised?
We advertise properties on the leading platforms, including Airbnb, Booking.com, Vrbo and Holidu.
How do they maximise visibility and occupancy rates?
In addition to ads on these platforms, we use social media campaigns and promotional strategies to boost visibility and generate bookings.
Do they continually optimise their adverts and prices?
Yes, we continuously optimise both our adverts and our prices to improve performance.
Do they help improve the property to increase its profitability?
Yes, we provide expert advice and recommendations to enhance your property’s appeal and maximise its earning potential.
Legal Issues and Licensing
Do you help with the licensing of private accommodation (AL)?
Yes, we assist with the entire licensing process.
Do they handle the legal and tax aspects?
Yes, we can assist with all relevant legal and administrative procedures.
Does the owner need to deal with any administrative procedures?
We can handle all the administrative requirements, depending on your needs.
Relationship with the Owner
Is there a contract? What is the minimum term?
Yes, there is a contract with a minimum term of 12 months.
Can I use my property whenever I like?
Yes, provided that availability is checked and arranged in advance with our team.
Will I have a dedicated point of contact?
Yes, our Operations Director will be your dedicated point of contact.
Differentiation
What makes Access Portugal different from other property management companies?
We focus on three key pillars: transparency, customer service and professionalism.
We ensure you always have a clear picture of your property’s performance, with straightforward reports and communication.
At the same time, we offer a high standard of service to both owners and guests, ensuring that your property is always well presented and well positioned to achieve strong results.
Why should I choose Access Portugal rather than managing the property myself?
Managing a property, especially from a distance, can be time-consuming and complex.
With Access Portugal, you benefit from a fully managed, stress-free solution, offering complete transparency and specialist support — allowing you to enjoy the returns without the day-to-day responsibilities.